Privacy Policy

Last updated: 9 July 2026

Introduction

ILS Media ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using ilsmedia.co.uk, you agree to the practices described in this Privacy Policy.

1. Who We Are

ILS Media is a UK-based sole trader providing:

• Photography

• Videography

• Social media management

• Website design and management

• Digital marketing

• Online sales of photographic prints and other media products

If you have any questions regarding this Privacy Policy or your personal information, please contact:

ILS Media

Email: isaac@ilsmedia.co.uk

2. What Information We Collect

Depending on how you interact with our website, we may collect:

Information you provide

When you contact us by email, telephone or social media, we may collect:

• Your name

• Email address

• Telephone number

• Business name (where applicable)

• Billing information (if you become a client)

• Any information you choose to provide in your enquiry.

If you purchase products through our website, we may collect:

• Billing address

• Delivery address

• Payment confirmation

• Order details

We do not store your full card payment details.

Automatically collected information

When you visit our website, Wix and our analytics providers may automatically collect information including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on the website

• Referral source

• Approximate location

• Website usage statistics

This information helps us improve our website and services.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries

• Provide quotations

• Deliver photography, videography and marketing services

• Process orders placed through our website

• Deliver purchased products

• Send invoices

• Provide customer support

• Improve our website

• Understand website traffic through analytics

• Send marketing emails where you have chosen to receive them

• Meet legal and accounting obligations

• Prevent fraud and misuse of our services

4. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following legal bases:

• Your consent

• Performance of a contract

• Legitimate interests

• Compliance with legal obligations

5. Payments

Payments for products purchased through our website are processed securely by trusted third-party payment providers, including:

• Card payment providers

• PayPal

ILS Media does not store your full debit or credit card details.

Photography, videography, website design and marketing services are generally invoiced separately outside the website.

6. Email Marketing

If you choose to join our mailing list, we may occasionally send:

• Business updates

• New services

• Promotions

• Special offers

• News

You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

We will never add you to our mailing list without your permission.

7. Cookies

Our website uses cookies to improve your browsing experience.

Cookies may include:

• Essential cookies required for the website to function.

• Website performance cookies.

• Analytics cookies.

• Functional cookies that remember your preferences.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

Cookie preferences can also be managed through our cookie banner and your web browser settings.

8. Google Analytics

We use Google Analytics to understand how visitors use our website.

Google Analytics may collect information including:

• Pages visited

• Session duration

• Device information

• Browser information

• Approximate location

• Referral source

This information is used only to improve our website and customer experience.

Where legally required, Google Analytics will only be enabled after you provide consent through our cookie banner.

9. Wix

Our website is hosted by Wix.

As part of providing the website, Wix may process certain technical information necessary to operate and secure the website.

For more information, please refer to Wix's own Privacy Policy.

10. Sharing Your Information

We never sell your personal information.

We may share information with trusted service providers where necessary, including:

• Wix

• Google Analytics

• PayPal

• Card payment processors

• Delivery providers

• Professional advisers

• Government authorities where required by law

These organisations only process your information where necessary to provide their services or comply with legal obligations.

11. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Meet legal obligations

• Resolve disputes

• Maintain business records

When information is no longer required, it will be securely deleted or anonymised.

12. Security

We take appropriate technical and organisational measures to protect your information against:

• Unauthorised access

• Accidental loss

• Misuse

• Alteration

• Disclosure

While no internet transmission can ever be guaranteed to be completely secure, we continually work to protect the information we hold.

13. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Request a copy of your data

• Withdraw consent where applicable

To exercise any of these rights, please contact:

isaac@ilsmedia.co.uk

14. Third-Party Links

Our website contains links to third-party websites and social media platforms.

Once you leave our website, we are not responsible for the privacy practices or content of those external websites.

We recommend reading their privacy policies before providing personal information.

15. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child, we will delete it as soon as reasonably possible.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.

The latest version will always be published on this page.

17. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

ILS Media

Email: isaac@ilsmedia.co.uk

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.